Complaints
We understand that healthcare is a personal and sensitive matter. Every patient has the right to voice their concerns and be heard. Our Complaints Policy has been designed to ensure that any concerns are handled fairly, respectfully, and efficiently. We commit to taking every complaint seriously, treating all parties involved with dignity and respect.
Lodging a Complaint
A/Prof Magnusson is an accredited Visiting Medical Officer (VMO) at the following facilities:
You are encouraged to discuss any surgical concerns with your surgeon. If your complaint is not related to surgery, please direct it to the practice manager. Most issues can be resolved quickly and effectively through direct communication.
If the matter remains unresolved or requires a formal investigation, you may submit a written complaint to the Practice. Please include your name, contact details, and a clear description of the issue.
Dr Mark Magnusson & Allure Clinic
8 Margaret Street
East Toowoomba Qld 4350
p. 1300 662 960
e. enquiries@drmagnusson.com.au
Escalation
If you are not satisfied with the response of your surgeon or practice, you may escalate your complaint to the State or Territory Health Care Complaints Commission and/or Australian Health Practitioner Regulation Agency (AHPRA).
Queensland
Office of the Health Ombudsman
p. 133 646
All States
Australian Health Practitioner Regulation Agency (AHPRA) )
p. 1300 419 495
Confidentiality
All complaints will be treated with confidentiality and in accordance with the Australian Privacy Principles. Personal information will only be used for the purpose of investigating and resolving the complaint.